Privacy Policy
Last updated: April 12, 2026
1. Introduction
This Privacy Policy explains how Pendium.ai (’we,’ ’our,’ or ’us’) collects, uses, shares, and protects information in connection with our website, applications, and services (collectively, ’Services’). Our Services include AI visibility monitoring, content optimization, hosted blog publishing, brand analysis, and related features designed to help businesses understand and improve how AI platforms perceive and recommend them. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information from and about users of our Services:
Account Information
When you create an account, we collect your email address and account credentials. When you use our Services, we collect your brand or business information (name, website, description, industry), social media account connections and associated public profile information, and subscription and billing details. We also gather usage analytics and metrics related to your account activity to ensure proper service operation and security.
AI Visibility and Content Data
Our platform's core functionality involves monitoring AI platform perception and generating optimized content. We collect data necessary to operate these services, including AI visibility scan results, content you create or that our AI tools generate on your behalf, brand voice configurations, and performance metrics and analytics data.
Technical Information
We automatically collect technical information necessary for platform operation and security. This includes your IP address, approximate location information, device specifications, browser type, usage patterns, and system error logs. This information helps us maintain service quality and security.
Third-Party Platform Data
When you connect third-party accounts, we collect publicly available profile information and content necessary to provide our Services. This may include social media post history for brand voice analysis and CMS connection credentials.
Cookies and Tracking Technologies
We and our third-party partners use cookies, pixel tags, and similar technologies to collect information about your browsing activity. The types of cookies we use include:
- Strictly Necessary Cookies: Required for basic site functionality and security.
- Functional Cookies: Used to remember your preferences and personalize your experience.
- Analytics Cookies: Help us understand how visitors interact with our Services.
- Marketing Cookies: Used for advertising measurement and conversion tracking.
3. How We Use Information
Service Operation
We use your information to operate and improve our Services, manage your account, and communicate important updates.
Analysis and Improvement
We analyze user data to enhance our Services and may aggregate and anonymize data for platform optimization.
Legal Basis for Processing (GDPR)
We process your personal data under valid legal bases, including Contract Performance, Legitimate Interests, Consent, and Legal Obligation.
4. Information Sharing
Third-Party Services
We share certain information with third-party services essential to our platform operation, ensuring they handle your information in accordance with applicable privacy laws.
AI Data Processing
When using our AI features, your brand information and related data may be sent to AI language model providers for processing.
Content You Create and Publish
Content published through our Services becomes publicly available and is no longer under our exclusive control.
Legal Requirements
We may share your information when required by law or to protect our rights and the security of our platform.
5. Data Security
We implement security measures to protect your information, including encryption, secure server infrastructure, and access controls. However, no method of electronic storage is 100% secure.
6. User Rights
Access and Control
You can view, update, and delete your personal information through your account settings and request corrections to any inaccurate data.
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information we collect and to request deletion.
European Privacy Rights (GDPR)
Users in the EEA, UK, or Switzerland have additional rights under GDPR, such as the right of access, rectification, erasure, and data portability.
7. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
8. Children's Privacy
Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
9. International Users
Our Services operate primarily from the United States but serve users globally. Your information may be transferred and processed across international borders as described.
10. Changes to Policy
We may update this Privacy Policy to reflect changes in our practices and will notify you of material changes directly to your email address.
11. Data Controller
Pendium.ai is the data controller responsible for your personal data, operating under applicable data protection laws.
12. Contact Information
For questions about this Privacy Policy or our practices, please contact us at legal@pendium.ai.